Frequently Asked Questions
Everything you need to know about shopping with Tadpole.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for domestic exchanges.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Tadpole, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly Tencel.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.